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Wheelchair legs not locking
Posted: Thu Jun 29, 2017 7:24 pm
by Gglorioso78
Hi! We have a 10yo Boxer with DM and bought a cart almost 6 months ago. It's been working fine and today we go to take him for a walk and the struts no longer lock in place. Our baby collapsed with all 4 legs flat out. Has anyone else experienced this and have a fix to the problem?
Re: Wheelchair legs not locking
Posted: Fri Jun 30, 2017 8:29 am
by nbregger
Hi, I hope that your Boxer is not injured from the fall. It sounds like you need a new set of knuckles which hold the legs/wheels together. The part is $25.00/set of two. You can call Walkin' Pets by Handicappedpets.com at 888-253-0777 and ask for Nancy in the wheelchair Department. If you purchesed the cart from Handicappedpets.com, it might still be under warranty.
Re: Wheelchair legs not locking
Posted: Fri Jun 30, 2017 8:52 am
by Gglorioso78
That's awesome news!! We bought the cart second hand so I'm sure it's out of warranty. But replacing the knuckles is totally doable! Thank you!!!
Re: Wheelchair legs not locking
Posted: Mon Oct 16, 2017 2:06 pm
by nbregger
Please take a picture of what collapsed, that way I can help you figure out the problem.
nancy@hpets.net